Privacy Policy

Kalor is operated by The Kalor Company, based in Lisbon, Portugal. This Privacy Policy explains how we collect, use, and protect your personal data when you use our mobile application (“Kalor”, “we”, “us”, “our”).

By using Kalor, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you create and use a Kalor account, we may collect the following data:

Account Information

• Full name
• Username
• Email address
• Phone number (optional)
• Date of birth

Usage Information

• Event access and attendance records
• QR code usage (for entry and beverage redemptions)
• App interactions and error logs (via Firebase)

Payment Information

• Payment details and ticket purchase records (processed via Stripe; we do not store card data)

2. Why We Collect Your Data

We use your data to:

• Enable core app features (e.g., ticketing, QR entry)
• Confirm age eligibility (16+)
• Process payments and refunds through Stripe
• Manage access to real-life events
• Improve app performance and stability (via Firebase)
• Provide customer support and enforce platform rules

3. Legal Basis for Processing (GDPR)

We process your data based on:

• Consent: when you sign up and provide your information
• Contractual obligation: to deliver event access after ticket purchase
• Legitimate interest: to improve our services and ensure safety
   

Legal compliance: to meet applicable regulations (e.g. age requirements)

4. Sharing Your Information

We do not sell or rent your data.

We only share your data with:

• Stripe: to securely process payments
• Firebase (Google): for secure infrastructure, crash reporting, and analytics

These services are compliant with GDPR and use appropriate safeguards for data protection.

5. How Long We Keep Your Data

We retain personal data only as long as necessary to:

• Provide services to you
• Meet legal/accounting obligations
• Resolve disputes or enforce our Terms

You can delete your account at any time via the app or by contacting us.

6. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Object to or restrict processing
• Withdraw consent
• File a complaint with a data protection authority

To exercise any of these rights, email: help@kalor.app

7. Age Restriction

Kalor is intended for users aged 16 and older.

We do not knowingly collect personal data from users under 16. If you believe we have done so, contact us immediately for removal.

8. Security Measures

We use secure, industry-standard measures to protect your data, including:

• Encrypted communications
• Access controls
• Secure hosting via Firebase

Despite this, no system is 100% secure. Users should also protect their account information.

9. International Transfers

Some data may be processed or stored outside the EU (e.g. via Stripe or Firebase).

These providers use approved safeguards, such as Standard Contractual Clauses, to ensure lawful transfer and protection of EU user data.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

We will notify users of significant changes through the app or via email.

11. Contact Us

The Kalor Company, Lda

Lisbon, Portugal

help@kalor.app