Host Terms

Last updated: 6 October 2026

1. About these terms

1.1 These Host Terms apply to anyone who creates or sells tickets for an event on Kalor (a "host"). Kalor is The Kalor Company, Lda, NIPC 518821080, with registered office at Alameda Columbano 1, 2765-406 Cascais, Portugal ("Kalor", "we").

1.2 They add to the Kalor Terms of Service, which apply to every account. If the two conflict on something about hosting, these Host Terms win.

1.3 You accept them when you tick the box at host sign-up or publish your first event. If you host on behalf of a company or brand, you confirm you can bind it, and "you" means that company or brand.

1.4 You use Kalor as a business, not as a consumer, when you host.

1.5 Words used here:

• Guest: a person who gets a ticket for your event.
• Ticket price: the price you set for a ticket.
• Service fee: the fee Kalor charges the guest on top of the ticket price.
• Settlement statement: the per-event breakdown in Money showing ticket sales, refunds, chargebacks and what we pay you.
• Payout: the transfer of your money to your bank account through Stripe.

2. Becoming a host

2.1 Anyone 18 or older can sign up as a host, as a person or a brand.

2.2 To sell paid tickets you must connect a Stripe account and pass Stripe's identity and business checks. You also accept the Stripe Connected Account Agreement. Free events don't need Stripe.

2.3 The information you give us and Stripe must be true and kept up to date. That includes your legal name, tax number (NIF/NIPC) and bank details.

2.4 Where the law requires it, you must be registered with the tax authority for the activity before selling tickets (for example, an open activity with the Autoridade Tributária).

2.5 You are responsible for everything done through your host account, including by team members you give access to. Keep your login private and tell us at help@kalor.in if you think someone else is using it.

3. Kalor's role

3.1 You are the organizer of your event and the seller of its tickets. The agreement for the event (entry, what happens there, refunds for the event itself) is between you and the guest.

3.2 Kalor provides the platform and sells tickets in your name and on your behalf, as a disclosed agent (art. 4.º n.º 4 CIVA). Ticket money belongs to you, minus what these terms let us deduct. Only the service fee is Kalor's revenue.

3.3 Kalor does not organize, run, check or guarantee any event. We don't employ hosts and you don't represent Kalor.

3.4 We may check events, ask for documents, or refuse to list an event, but we have no duty to do so.

4. Listing events

4.1 Your event page must be accurate: date, start time, venue, line-up, age limit, price, what the ticket includes, and any conditions guests should know before buying.

4.2 You must have the right to hold the event and sell its tickets. That includes, where needed, IGAC registration, venue licences, music rights licences (such as SPA or PassMúsica), insurance and permission from the venue.

4.3 If you set an age limit, Kalor checks it against the guest's date of birth before purchase. You still check ID at the door.

4.4 For private events, guests request a ticket and you have up to 3 days to accept or decline. Requests you don't answer in time expire.

4.5 Tickets are personal and can't be transferred to another person. You can't sell Kalor tickets through other channels or let anyone resell them above face value.

4.6 You can't list:

• events that are illegal, unlicensed, or that you don't control;
• events that promote hate, violence or discrimination;
• fake, misleading or duplicate events;
• resale of tickets bought elsewhere;
• anything that breaks the Kalor Terms of Service.

5. Fees

5.1 Hosting on Kalor is free. Kalor charges guests a service fee on top of your ticket price: currently 8% of the ticket price plus €0.50 per ticket, shown at checkout and in your dashboard. We don't deduct a commission from your ticket sales.

5.2 We set the service fee and may change it. A change applies only to tickets sold after it, never to tickets already sold.

5.3 We may add optional paid features (for example, SMS or email campaigns to your guests). We will show the price before you use them and never charge for them without your consent.

5.4 Prices include VAT where it applies.

6. Payments and payouts

6.1 Payments are processed by Stripe. Ticket money is held in your Stripe connected account until it is paid out. Kalor is not a bank or payment institution and does not hold your funds itself.

6.2 Ticket money from an event becomes available 48 hours after the event ends.

6.3 It is paid out automatically 7 days after the event. You can also request a payout of available money at any time in Money, as fast as Stripe allows. If Stripe charges for a faster payout, we show the cost before you confirm and deduct it from that payout.

6.4 Kalor pays Stripe's processing fees on ticket sales. They are not deducted from your sales. Dispute fees are covered in section 8.

6.5 Each event has a settlement statement showing ticket sales, refunds, chargebacks and the amount paid out. It is a summary, not a tax document. Tell us about any error within 30 days of the payout.

6.6 Before or after a payout, Kalor may deduct from your sales, or recover from future payouts, any amount you owe under these terms: refunds, chargebacks and their fees, and amounts paid to you by mistake. If that isn't enough, you agree to pay us within 14 days of our request.

6.7 We may delay a payout, or hold back part of your sales, when there is a real risk of refunds or chargebacks: for example, a cancelled or disputed event, an unusual number of complaints, or a failed Stripe check. We will tell you why and release the money once the risk has passed.

7. Refunds, cancellations and changes

7.1 Guest cancellations. Guests can cancel their own tickets up to 48 hours before the event starts. They get the ticket price back from your sales. The service fee is not refunded.

7.2 Inside 48 hours, only you can cancel a guest's ticket. Scanned tickets can't be cancelled.

7.3 If you cancel the event, every guest gets the ticket price back automatically from your sales. You can choose to also cover the guests' service fee, which is then deducted from your sales. Kalor does not refund its service fee itself.

7.4 Cancel on Kalor as soon as you know the event won't happen, and tell guests why. If your sales have already been paid out, you must return the money needed for refunds (section 6.6).

7.5 If you change the date, start time or venue, or remove a headliner, update the event page and let guests know. Any guest who can't make the new plan may cancel with a full refund of the ticket price, even inside 48 hours.

7.6 You can refund guests in other cases at your discretion, from your sales. Don't promise guests a refund policy that differs from what Kalor shows at checkout.

8. Chargebacks and disputes

8.1 A chargeback is when a guest's bank reverses a payment. You bear the disputed ticket amount and the dispute fee charged by Stripe. Both appear as lines on your settlement statement.

8.2 When a dispute opens, we will ask you for evidence that the event took place and the guest had access (for example, check-in records, photos, communications). Send it within 5 days so we can respond on time.

8.3 If the dispute is won, the disputed amount comes back to you, and so does the dispute fee if Stripe returns it.

8.4 A high level of chargebacks or complaints on your events can lead to a payout hold (6.7) or suspension (13).

9. Invoices and taxes

9.1 You are responsible for the VAT and income tax on your ticket sales, and for declaring them. Kalor's settlement statement helps your accountant, but it is not an invoice.

9.2 When a guest asks for an invoice with their NIF at checkout, you must issue it and upload it in Invoices within 5 business days of the purchase, the legal deadline in Portugal. Kalor sends it to the guest.

9.3 Kalor invoices its own service fee to the guest. Kalor does not issue invoices for your tickets.

9.4 Where the law requires, Kalor may share information about you and your sales with tax authorities, including under the EU DAC7 rules.

9.5 If a tax authority claims from Kalor a tax that is yours, you agree to repay it.

10. Running the event and guest complaints

10.1 You run the event as described and keep guests safe. You follow the law on venue capacity, safety, alcohol, noise, accessibility and age limits.

10.2 Scan tickets with Kalor's check-in tool and admit every guest holding a valid ticket. You may refuse entry only for a lawful reason you showed on the event page or that applies by law (for example, age, intoxication, safety).

10.3 Give guests a way to reach you. Your Instagram on your host profile is optional, but you must answer questions sent through Kalor within 2 business days.

10.4 Complaints about the event itself are yours to handle, including any complaint in your own Livro de Reclamações. Complaints about the app, payments or the service fee are Kalor's.

10.5 If a guest complains to Kalor about your event, we may pass it on to you and ask you to resolve it. If you don't, and the guest is entitled to a refund under section 7 or the law, we may refund the guest from your sales.

11. Guest data and privacy

11.1 For each event you see your guests' names, contact details, check-in status and the groups they joined, so you can run the event and grow your audience.

11.2 Kalor and you each act as an independent controller of that data under the GDPR. Kalor's Privacy Policy covers what Kalor does. You are responsible for what you do once you have the data.

11.3 You may use guest data only to run your events and, where the guest agreed or the law allows, to tell them about your future events. Every marketing message must include a way to opt out, and you must honor it.

11.4 You can't sell guest data, share it with third parties for their own use, or combine it with other data to profile guests.

11.5 Keep the data secure, delete it when you no longer need it, and tell Kalor within 48 hours if it is lost or leaked.

12. Content and brand

12.1 You keep ownership of what you upload: event names, photos, videos, logos and descriptions.

12.2 You give Kalor a free, non-exclusive licence to use that content to list, sell and promote your events on Kalor and its channels (including social media), for as long as the event is listed and for a reasonable time after.

12.3 You confirm you have the rights to everything you upload, including images of people and artists' names and logos.

12.4 You may use the Kalor name and logo to point guests to your ticket link, following Kalor's brand guidelines. You may not suggest Kalor organizes or endorses your event.

13. Suspension and termination

13.1 You can stop hosting at any time. Cancel or finish your upcoming events first: you remain responsible for tickets already sold.

13.2 Kalor can end these terms with 30 days' notice, for any reason.

13.3 Kalor can suspend your account, unpublish an event or hold payouts straight away if you break these terms, fail Stripe's checks, mislead guests, or put guests or Kalor at risk. Where we can, we will tell you why and give you a chance to fix it.

13.4 After termination, sections 6.6, 7, 8, 9, 11, 14 and 15 still apply to events already sold. Money owed to you is paid out once the refund and chargeback risk on those events has passed.

14. Liability and indemnity

14.1 Kalor provides the platform as it is. We work to keep it running but don't promise it will always be available or error-free.

14.2 Kalor is not liable for the event itself, for what happens at it, or for what guests or venues do.

14.3 Kalor is not liable for lost profits, lost sales or indirect losses. Kalor's total liability to you in any 12 months is limited to the greater of €500 and the service fees Kalor earned from your events in that period.

14.4 You will cover Kalor for claims, fines and costs (including reasonable legal fees) caused by your event, your content, your use of guest data, or your breach of these terms.

14.5 Nothing in these terms limits liability for intent, gross negligence, death or personal injury, or anything else the law doesn't allow to be limited.

15. Changes, law and contact

15.1 We may update these terms. For changes that affect you materially, we email you at least 30 days before they apply. If you don't agree, you can stop hosting before then. Hosting after that date means you accept the new version.

15.2 Portuguese law governs these terms. Disputes go to the courts of Lisbon.

15.3 If any part of these terms is invalid, the rest still applies.

15.4 These terms are written in English. If we publish a translation, the English version prevails.

15.5 Questions or notices: help@kalor.in. Legal notices to Kalor in writing at Alameda Columbano 1, 2765-406 Cascais, Portugal.