Changing the date or venue

Plans change. If your event moves, update it on Kalor straight away so guests always see the right details.

Changing the details

Open the event, go to General info, and change the date, times or venue. Save, and the event page updates for everyone. Guests are notified when an event moves.

Guests who can't make it

If you change the date, start time or venue, or a headliner drops out, any guest who can't make the new plan can get the full ticket price back, even inside the last 48 hours. When a guest asks, open them in the guest list and choose Cancel and Refund. Their ticket goes back on sale.

Tell your guests

Explain the change on your own channels too, and point guests to Refunds and cancellations.

If the event can't go ahead

Cancel it instead. See Cancelling an event.

Questions? Email help@kalor.in.